BPO stands for Business Process Outsourcing. When a company decides to outsource
some of its non-core work processes to another company
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else.
http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/
Starting a BPO is one of the best businesses to do in India. If you have a small office space wherein you can squeeze in a couple of computers and a desk for telephones and a copier machine, you can start-off your BPO business confidently.
BPO business in India includes data entry jobs, call center jobs, telemarketing jobs, customer service jobs, payroll processing, medical transcription, settling insurance claims, supply chain management and other bookkeeping services
How to Start a BPO (Business Process Outsourcing)?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else.
So how would you start a BPO company? Here are the essential requirements you should take care of:
1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.nSAOxfnl.dpuf
So how would you start a BPO company? Here are the essential requirements you should take care of: 1. Legal documentation There are a number of government agencies in which you have to go to when setting up a BPO, and these include: • Securities and Exchange Commission • Bureau of Internal Revenue • Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality. 2. Infrastructure and technical requirements There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options: • To rent an office space, provided that you will register it as a commercial entity in business permits; • Or to build your own office at a specific lot that’s subject to real estate taxes Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational. And yes, you also have to take care of utilities, such as electricity and water for your office space. 3. Human Resources Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company. When starting a BPO, you will need people for two basic departments: • Admin and managerial positions-managers, an accountant and a systems administrator • Frontline responders-agents or service providers These employees are subject to receive: • Salary • Benefits (SSS, Philhealth, Pag-ibig) • Leaves (once they’ve completed a certain amount of attendance in the company) 4. Training Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows. You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at. 5. Client leadership Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships. 6. Company Stability Plan Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in. While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built. -1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.nSAOxfnl.dpuf
http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/
So how would you start a BPO company? Here are the essential requirements you should take care of:
1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.nSAOxfnl.dpuf
---------------------------------------------------------------1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.nSAOxfnl.dpuf
One
of the most high demand business ventures in the country today is that
of Business Process Outsourcing or BPO. It commonly referred to as a
call center, but in general it pertains to a third party service
provider that links companies and their clients together, most of which
are based abroad.
Hence, setting up a BPO company is a good way not only to provide jobs to Filipinos, but also to earn profit as an entrepreneur. Sure, it can be overwhelming to establish one up, considering that there are many BPO giants that are already dominating the scene, but it actually boils down to providing service that matters. Once you’ve accomplished the things needed to start this kind of business, then you’re all set to operate.
So how would you start a BPO company? Here are the essential requirements you should take care of:
1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.VOTp6OBr.dpuf
Hence, setting up a BPO company is a good way not only to provide jobs to Filipinos, but also to earn profit as an entrepreneur. Sure, it can be overwhelming to establish one up, considering that there are many BPO giants that are already dominating the scene, but it actually boils down to providing service that matters. Once you’ve accomplished the things needed to start this kind of business, then you’re all set to operate.
So how would you start a BPO company? Here are the essential requirements you should take care of:
1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.VOTp6OBr.dpuf
One
of the most high demand business ventures in the country today is that
of Business Process Outsourcing or BPO. It commonly referred to as a
call center, but in general it pertains to a third party service
provider that links companies and their clients together, most of which
are based abroad.
Hence, setting up a BPO company is a good way not only to provide jobs to Filipinos, but also to earn profit as an entrepreneur. Sure, it can be overwhelming to establish one up, considering that there are many BPO giants that are already dominating the scene, but it actually boils down to providing service that matters. Once you’ve accomplished the things needed to start this kind of business, then you’re all set to operate.
So how would you start a BPO company? Here are the essential requirements you should take care of:
1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.VOTp6OBr.dpuf
Hence, setting up a BPO company is a good way not only to provide jobs to Filipinos, but also to earn profit as an entrepreneur. Sure, it can be overwhelming to establish one up, considering that there are many BPO giants that are already dominating the scene, but it actually boils down to providing service that matters. Once you’ve accomplished the things needed to start this kind of business, then you’re all set to operate.
So how would you start a BPO company? Here are the essential requirements you should take care of:
1. Legal documentation
There are a number of government agencies in which you have to go to when setting up a BPO, and these include:
• Securities and Exchange Commission
• Bureau of Internal Revenue
• Local permits-you also have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.
2. Infrastructure and technical requirements
There are two essential physical items that have to be present when starting a BPO company and that would be location and equipment. When it comes to location, you have to options:
• To rent an office space, provided that you will register it as a commercial entity in business permits;
• Or to build your own office at a specific lot that’s subject to real estate taxes
Aside from an office space, you need equipment. Equipment takes in the form of computers, secure internet and telephone connection, office furniture, lighting and ventilation. This way, your employees would be able to conduct their tasks once the BPO is already operational.
And yes, you also have to take care of utilities, such as electricity and water for your office space.
3. Human Resources
Manpower is more than just a need in the BPO industry; it’s the company’s strength. It is thus important for you to hire individuals who can fill in the positions needed for your company.
When starting a BPO, you will need people for two basic departments:
• Admin and managerial positions-managers, an accountant and a systems administrator
• Frontline responders-agents or service providers
These employees are subject to receive:
• Salary
• Benefits (SSS, Philhealth, Pag-ibig)
• Leaves (once they’ve completed a certain amount of attendance in the company)
4. Training
Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience which they will use on the job. These agents may soon serve as trainers to newbie agents as your company grows.
You can also send your agents for professional training and workshops conducted by mentors who are also into the kind of industry your BPO is focused at.
5. Client leadership
Client leadership is where you welcome clients to your BPO company by selling your services. As the owner of the BPO, you will have to take charge of entertaining clients and closing deals with them for the company to nurture; at the same time, you may have to rely on a strong marketing team to find and harvest clients and referrals for potential partnerships.
6. Company Stability Plan
Lastly, you need a company stability plan to ensure that your BPO can stand for the long haul. It is somewhat like a feasibility plan, but it caters more on the operational aspect of the company. This plan will serve as a guide for you to run the BPO-from keeping up with its service standards, maintaining current and entertaining new clients, and making sure that all business operations are scalable and not prone to collapse when bigger projects are brought in.
While it sure is a lucrative business, the returns of investment in a BPO project do not come in an instant. Profits start to arrive within 2 to 3 years of operation, as by then you can already see the strengths, weaknesses and trials surpassed by the company you’ve built.
- See more at: http://www.smallbusinessidear.com/setting-up-a-business-process-outsourcing-bpo-company-in-the-philippines/#sthash.VOTp6OBr.dpuf
Starting a BPO is one of the best businesses to do in India. If you have a small office space wherein you can squeeze in a couple of computers and a desk for telephones and a copier machine, you can start-off your BPO business confidently.
BPO business in India includes data entry jobs, call center jobs, telemarketing jobs, customer service jobs, payroll processing, medical transcription, settling insurance claims, supply chain management and other bookkeeping services
How to Start a BPO (Business Process Outsourcing)?
- Have a Plan Ready: Always decide your area of operation. Pick one BPO field in which you have sufficient mastery. Decide how many companies you are going to apply with. Submit a resume with the companies. In the beginning, it is important to build a profile. Starting for little money would not be a bad option.
- Take Up a Challenging Application Process: It is easy to apply with some BPO companies. All you need to do is fill out an online form and wait for a response. For some you need to get in touch directly and explain your experience and background. Remember the more hoops you have to jump through in getting a contract, the lesser competitors you are likely to have.
- Keep Track of Your Applications: Companies take a long time to reply. Keep a tab of the companies you’ve applied along with the date of application. Keep calling the companies till you get a call.
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